14-day return window
Retail products may be requested for return within 14 calendar days of delivery when they are unused, unopened, sealed, in their original saleable packaging and accompanied by proof of purchase.
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Returns & Refunds
A clear process for unopened products, damaged deliveries and refunds.
Effective 2 September 2026Cosmetic hygiene exception
Opened, used, unsealed or tampered cosmetic and personal-care products cannot be returned for change of mind because of hygiene and safety. This does not limit your rights where a product is defective, damaged, unsafe or not what you ordered.
Damaged, defective or wrong items
Contact us within 48 hours of delivery at info@havenpure.net or WhatsApp +968 7277 2212 with the order number and clear photos. After review, we will arrange a replacement, exchange or refund as appropriate.
How to request a return
Contact us before sending any item. We will confirm eligibility, the return location and instructions. Unauthorised returns may not be accepted.
Return costs
For change-of-mind returns, the customer pays the return delivery cost and the original delivery fee is not refundable. HAVEN PURE covers reasonable return or replacement delivery costs when the item is defective, damaged in transit or supplied incorrectly.
Refund timing
Once an accepted return is received and inspected, we notify you of the outcome. Approved refunds are issued to the original payment method where possible within 7–14 business days; your bank or provider may need additional processing time.
Cancellations and custom orders
A retail order may be cancelled before dispatch by contacting us promptly. Private-label, contract-manufacturing and customised orders follow the approved quotation and production agreement and cannot be cancelled or returned after sample, artwork or production approval except for an agreed manufacturing defect.